Tuesday, July 01, 2008

User Productivity Kit (UPK)

Oracle’s User Productivity Kit (UPK) is a multifaceted eLearning tool that can be used to record steps and play back the steps in exact sequence in various interactive modes, such as See It Mode, Try It Mode, Know It Mode, and Do It Mode.

What makes UPK unique, compared to other screen capture tools (Viewlet Builder, Captivate) is its ability to display appropriate text, such as menu and menu item names captured during the recording.

For example, if you set up UPK to work with MS Word, and you want to record the steps to print a file, then UPK will not only capture steps to print but also display in text the menu, menu items, and window names involved in printing the file.

So to print a document, you would go to File menu, select Print, choose a printer name in the Print dialog box, and click OK. When you use UPK to capture this series of steps, UPK will record the sequence of events and display the following text messages in bubble boxes:

1. Start by navigating to the File Menu.
2. Select Print.
3. Click the Name drop down list.
4. Select Printer 1.
5. Click OK.

Because UPK automatically inserts textual content, it minimizes chances of edit errors and increases productivity by allowing you to record several tasks within a short period. UPK also allows you to edit your recordings if you have missed a step or captured a wrong step.

To know more about UPK, go to:
http://www.oracle.com/applications/tutor/user-productivity-kit.html

To have your common UPK issues answered, visit:\http://www.oracle.com/applications/tutor/upk-faq.pdf

Posted by Joydeep Dey at 9:48 PM 1 comments Labels:
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Resolving PDF Problems!

You need to send that PDF file by close of business to your product manager/SME and the file won't just print. What do you do?

Listed here is a set of common PDF issues and solutions:

Pain: When you right-click a Microsoft Office file to convert to Adobe PDF, the application returns the message, "Missing PDFMaker files," and does not create an Adobe PDF file.

Solution: Remove Adobe PDF from the Disabled Items list in the Microsoft Office application.
To manage your Disabled Items list in a Microsoft Office application:
1. Open the Microsoft Office application (Word, Excel, Publisher).
2. Choose Help > About [the application name].
3. Click Disabled Items.
4. Select Adobe PDF from the list, and clickEnable.
5. Quit the Microsoft Office application, and then restart it.

If the error message continues to appear after you enable Adobe PDF, then check the security level for macros in Word:
1. Choose Tools > Macro > Security.
2. In the Security dialog, click the Security tab.
3. Choose Medium or High.
4. Do one of the following:
-- If you chose Medium, then click OK.
-- If you chose High, then continue with steps 5 through 7.
5. Click the Trusted Publishers tab.
6. Check Trust all installed add-ins and templates.
7. Click OK.

PDFMaker and the right-click context menu should function again.

For more, see http://kb.adobe.com/selfservice/microsites/microsite.do

Pain: Images look fine in MS Word, but after converting to PDF, image quality is poor.

Solution: Save your image in JPG or TIFF format and embed the image into your Word document to publish using Adobe PDF printer. PNGs are not suitable for word to PDF conversion, TIFFS work much better. Use high quality print setting while converting to PDF. Also, standardize the resolution settings of your desktop (1024*768) and the DPI setting in your screen capture software.


Watch this space for more!

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